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Change (and a discount)!

Change (and a discount)!

Stanley’s is changing the way they bring you useful industry, technical, and management information. Instead of this blog and a monthly email, there will be a Monday-morning “newsmail” with two items of information and a coupon special with which to kick off your week.

This change is happening at the same time as the launch of Stanley’s new e-commerce site – https://stanleysonline.com. There will always be a discount coupon for a popular product or line of products . So, head over to the 24/7 Warehouse and check out the best Canadian e-commerce site for textile screen printers!

Are you venting?

How well do you vent your shop? It’s an important question which can immediately be followed by another important question . . .  even if you have a fancy venting system, how well are you maintaining it to ensure optimum performance?

Venting is raised from time to time in discussions about the alleged toxicity of t-shirts. This kind of discussion is not going away, instead, it’s going to gain momentum as the debates about the environment, climate change and sustainability rage on. In all of these discussions, garments and the materials and chemicals used to decorate them, seem to come up frequently. As major handlers and decorators of garments, screen printers can’t ignore this issue.

In articles with titles such as “Your cotton T-shirt might be poisoning you”, “Is your T-shirt toxic?”, and “Could your sportswear be toxic?”, to name just a few, the writers allude to formaldehyde, antimony, PVC, chlorine, and other chemicals and materials known to be hazardous to human health.

So what is a responsible, caring textile screen printer to do? Well, you can be careful about the sourcing of your materials but, admittedly, you are pretty much at the mercy of the manufacturers. Relying on their assurances and labels is about all you can do when it comes to the toxicity of garments and other materials but you can also vent really well. It’s in the dryer where a lot of the toxic stuff burns off so for the sake of everyone in your shop . . .  vent properly.

Managing staff — Sometimes you just have to be an a******

Managing staff — Sometimes you just have to be an a******

There are many, many books, articles, and blog posts on how to manage staff. But sometimes you just have to be an a******. Well, at least that’s part of the management philosophy of the now ex-owner of a very big Canadian shop. I’m not going to name the shop or even the city because I haven’t specifically asked for permission to share this story. So let’s just call him Bob.

Bob is a mild-mannered, personable, considerate, unexcitable person—what most people would call an all-round decent guy. And this was reflected in his management style too. This is why when I heard this story years ago it tickled me then, and still does today.

Bob had established a designated smoking zone behind the shop for those essential smoke breaks that a number of his staff members apparently needed. He only had one rule—they had to place their cigarette butts in the provided bin. However, much to his annoyance the rule would be ignored and he’d find butts littering the ground. After repeatedly reminding the staff to use the butt bin, he apparently uncharacteristically “lost it” one day when he again found butts lying around.

He called the crowd of smokers into his office and shocked them by “going nuts.” As the saying goes, he went up one side of them and down the other. I understand that this was the end of cigarette butts on the ground. As Bob explained, “Sometimes you just have to be an a******!”

After-sale communication

After-sale communication

The thumbnail version:

  • Communication is an obvious but sadly neglected sales weapon

The full version:

 

In the previous post I wrote about the importance of communication with your customers if you expect them to visit your website. Now I’m going add that routine day-to-day communication is also vitally important to holding your customer base together with the ultimate objective of ensuring repeat business.

And here’s an idea that I know works very well . . . Thank every customer with a follow-up email after every sale. It’s easy, it’s inexpensive, and it’s appreciated. Remember that people like to do business with people they like, and people like people who apparently care about them and the business that they bring.

If you’re going to insist on using aerosol pallet adhesives . . .

If you’re going to insist on using aerosol pallet adhesives . . .

Tekmar's Target AV-1 for capturing aerosol adhesive overspray and airborne particles.

Tekmar’s Target AV-1 for capturing aerosol adhesive overspray and airborne particles.

I will never understand why aerosol pallet adhesives are still being used by so many textile screen printers when much more economical and eco-friendly water-based adhesives are available.

Overspray on the floor and airborne adhesive particles easily inhaled by press operators, are just two of the obvious problems with aerosol adhesives.

However, now there is a solution. To combat these two problems, Tekmar has introduced the Target AV-1 Adhesive Vacuum.

The AV-1 is positioned under the pallet where it creates a vortex to draw airborne adhesive particles into a disposable filter.

Don’t you think that a disposable filter is a much better place for adhesive particles than the floor or an operator’s lungs?

There’s more about the AV-1 here on Tekmar’s web site. You could also can Stanley’s Calgary office at 1 800 661 1583 for more information.