A VW dealership in North Carolina recently had to apologize to customers after stickers that included a racial slur were stuck on their cars after a service. It all happened because of a lack of security over in-house equipment such as a computer on which they designed and printed their service-reminder stickers.

A member of the overnight cleaning crew got onto the computer and “re-designed” the sticker to include a racial slur. It wasn’t until eleven customers had the stickers attached to their cars the next day that anybody noticed the change. By then there were some pretty angry customers and some quick explaining and profound apologies had to be issued.

The cleaning crew were fired but by then the damage had been done.

Could this or something similar happen in your shop?

The lesson for all of us is to make sure that we have proper controls and security in place to prevent this kind of thing from happening.